Terms of service

Terms of Service

Welcome to Neon Butter. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

General Terms

Eligibility

By using our website or placing an order, you confirm that you are at least 18 years of age or have obtained the consent of a parent or legal guardian.

Account Registration

You may be required to create an account to access certain features or complete purchases. You agree to provide accurate and up-to-date information and are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.

Acceptable Use

You agree not to use our website in any way that:

Violates any applicable laws or regulations
Infringes the rights of others, including intellectual property rights
Interferes with or disrupts the operation or security of our website or services

Product Information & Pricing

Product Descriptions

We aim to provide accurate descriptions, sizing information, images and colours for all products. However, colours may vary depending on your device or monitor, and we cannot guarantee that all product descriptions or images are completely error-free.

If you have any questions before purchasing, please contact us and we'll be happy to assist.

Pricing

All prices displayed on our website are in Australian Dollars (AUD) and are subject to change without notice.

While we take care to ensure pricing is accurate, errors may occasionally occur. If an error is identified after an order is placed, we reserve the right to cancel the order and provide a full refund if necessary.

Promotions & Discounts

Promotional offers, discount codes and sales are subject to their individual terms and conditions and may be withdrawn or modified at any time.

Ordering & Payment

Placing an Order

By placing an order, you confirm that all information provided, including billing and shipping details, is accurate and complete.

We reserve the right to refuse or cancel any order at our discretion, including where fraud is suspected or products are unavailable.

Payment

We accept secure online payment methods including major credit and debit cards and other payment options available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Order Confirmation

Once your order has been placed, you will receive an order confirmation email. This email acknowledges receipt of your order but does not constitute acceptance until your order has been processed and dispatched.

Shipping & Delivery

Shipping

We offer shipping within Australia and selected international destinations where available. Shipping costs and estimated delivery times are outlined during checkout and within our Shipping Policy.

Delivery

Once your order has been dispatched, delivery timeframes are the responsibility of the shipping carrier. While we will assist wherever possible, Neon Butter cannot be held responsible for delays, loss or damage caused by third-party shipping providers.

Returns & Exchanges

Returns

Please refer to our Return Policy for full details regarding eligible returns, exchanges and store credits.

Return Conditions

To be eligible for a return or exchange, products must be:

Unworn and unwashed
In their original condition
Free from stains, odours or damage
Returned with all original tags attached

Intellectual Property

Ownership

All content on the Neon Butter website, including logos, branding, graphics, photography, product descriptions, text and designs, is the property of Neon Butter and is protected by Australian and international intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

User Content

If you submit reviews, photographs, testimonials or other content to Neon Butter, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish and display that content for marketing and promotional purposes.

You confirm that you own or have permission to share any content you submit.

Limitation of Liability

Website Use

You use this website at your own risk. While we aim to keep all information accurate and current, we make no guarantees regarding the completeness, accuracy or availability of the website or its content.

Products

We take great care in designing and producing quality products. However, to the maximum extent permitted by law, Neon Butter does not warrant that products will be suitable for every individual purpose or free from all defects.

Liability

To the fullest extent permitted by Australian law, Neon Butter shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our website or products, including loss of profits, business interruption or loss of data.

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law.

Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the Australian courts.

Changes to These Terms

Neon Butter reserves the right to update or modify these Terms of Service at any time without prior notice.

Any changes become effective immediately upon publication on our website. Your continued use of the website constitutes acceptance of the updated Terms.