Shipping policy

Shipping Policy

Thank you for choosing Neon Butter!

Estimated Shipping Times

Australia

Standard Shipping: 3–5 business days

Express Shipping: 1–3 business days

International

Standard Shipping: Up to 3 weeks

Express Shipping: Up to 14 business days

International Taxes and Duties:

Orders shipped outside Australia may be subject to import duties, VAT, taxes, customs clearance fees, and other charges imposed by your destination country.

These charges are not included in your order total and are the responsibility of the customer. We recommend checking with your local customs office before placing your order, as these fees vary by country.

Order Processing

Please allow 1–2 business days for your order to be processed before it is dispatched.

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information (where applicable).

Please note that delivery timeframes are estimates only and may vary during peak periods, public holidays or due to circumstances outside our control.