Privacy policy

Privacy Policy

At Neon Butter, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices outlined in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect personal information including:

  • Name

  • Contact information (email address, phone number and shipping address)

  • Payment details (billing information and payment method)

  • Demographic information (where voluntarily provided)

  • Order history and shopping preferences

We collect this information to provide you with the best possible shopping experience and to fulfil your orders efficiently.

How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders

  • Communicate with you about your purchases, enquiries or customer support requests

  • Improve our products, website and customer experience

  • Send marketing emails, promotions and newsletters if you have chosen to receive them

  • Conduct market research and analyse customer preferences

  • Detect and prevent fraudulent activity

  • Meet our legal and regulatory obligations

Data Security

Protecting your personal information is important to us. We implement appropriate physical, technical and administrative safeguards to protect your data from unauthorised access, disclosure, alteration or misuse.

While no method of online transmission or electronic storage is completely secure, we continually review and improve our security practices to help keep your information safe.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting and regulatory requirements. When your information is no longer required, it will be securely deleted or anonymised.

Disclosure of Information

We may share your information with trusted third-party providers where necessary to operate our business, including:

  • Secure payment providers

  • Shipping and delivery partners

  • Website hosting and technology providers

  • Customer service, marketing and analytics providers

These third parties are only permitted to use your information for the services they provide to Neon Butter and are required to keep your information secure.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and understand how visitors use our website.

You can disable cookies through your browser settings, although doing so may affect some website functionality.

Your Rights

You have the right to request access to the personal information we hold about you and to request that it be corrected, updated or deleted where applicable under Australian privacy laws.

If you would like to exercise any of these rights or have questions about how your information is handled, please contact us using the details below.

Children's Privacy

Our website is intended for use by adults purchasing products for children and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe information relating to a child has been provided to us, please contact us so we can promptly remove it.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: hello@neonbutter.com.au

We are committed to protecting your privacy and complying with applicable Australian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective immediately upon being published on our website.

Thank you for choosing Neon Butter. We appreciate your trust and are committed to protecting your personal information.